TERMS, CONDITIONS & LEGAL STUFF...
CONDITIONS OF SALE AND PARTICIPATION: PRODUCTS, TOURS & SERVICES
All purchases, participation, tours, services, equipment use, rentals, costs are subject to agreement to the following terms and conditions:
- River Tribe Adventures Terms and Conditions (you can read, download, print and save using the the blue link box below)
- River Tribe Adventures Service & Equipment Rental & Use Agreement (you can read, download, print and save using the the blue link box below)
- Legal, indemnity, insurances and assurances Agreement (you can read, download, print and save using the the blue link box below)
- Refunds & Cancellations Policy (please see the section below [not via the blue link below, please read the policy below)
- Deposits Policy
BOOKINGS AND SERVICES
River Tribe aims to provide the best service. We can do this by having a few rules, these help us serve you and to ensure we book what you want when you want it. The Standard Terms and Conditions provide information about cancellations, booking and payments. Hire equipment is subject to a deposit, drivers licence hold and terms and conditions. For overnight hire services the deposit shall be subject to deposit equal to the value of ex-hire or less. A tour or service shall be delivered on the date specified in the booking.
REFUNDS & CANCELLATIONS & DISPUTES POLICY AND AGREEMENT
To request a refund please email: email@example.com
To gain a refund the request must state the reason and be claimed in line with the River Tribe Adventures Standard Terms and Conditions. In addition; Proof of purchase must be provided (by way or receipt/transaction). A cancellation fee of $25 per booking is payable to cover fees (banking, booking and other). Any dispute may be reffered to the OMBUDSMEN or through Consumer Affairs Victoria.
APPROVALS, LICENSES AND STANDARDS
River Tribe Adventures are in regular contact with governing bodies to ensure that we have the right approvals, licensing and standards in place. We aim to maintain high standards, policies and procedures to ensure safety and that our shared environment is well looked after.
Cardholder information is gathered by SecurePay or NAB and is protected through systems policies and Australian Standards. Any collection of information by River Tribe Adventures to make a payment over the phone in destroyed upon entry into either SecurePay or NAB. Destruction of information is carried out in a safe and secure manner and is not accessable.
SERVICE AND OTHER: DEPOSITS, PAYMENTS POLICY INCLUDING TERMS AND CONDITIONS: BEFORE A SERVICE, DURING A SERVICE AND INCLUDING BREAKS AND/OR LOSS AND/OR THEFT
RIVER TRIBE ADVENTURES BUSINESS INFORMATION
River Tribe Adventures is an Australian Business that is located and operated only within Australia. The following business is made available per the Australian Standards:
Phone: 0457 902 966 or 0357 270 468
Address: River Tribe Adventures, Yarrunga LPO, Parcel Collect 10111 0616351 Vincent Road, Wangaratta, Victoria, 3677.